Seeing changeover day's queues before they form
A digital twin demo for a resort hotel: it simulates where the guests wait through the day, at the reception, in the restaurant and at the pool, and tries changes such as a third desk or a second buffet line before the day comes. The hotel, its guests and the data are simulated.
What's on the screen
- The 3D grounds. The lobby with the reception's three desks and its belt-barrier queue; the main restaurant with its buffet island, tables and terrace; the pool and its loungers; a room block; the drop-off where the coaches stop. Every guest is a figure: queueing with their suitcases, seated at a table, on a lounger, swimming. "Who is waiting" colours the guests by what they are doing: waiting in amber turning red the longer they wait, being served in teal, everyone else dimmed.
- The simulation. Saturday, changeover day: three coaches at 14:10, 14:50 and 15:40 with 76 rooms, and guests arriving by taxi through the day. The reception's queue is simulated room by room, first come first served; the buffet's queue is worked out minute by minute as a flow; the pool's loungers fill with the hour.
- Reception, restaurant and pool. The rooms in the queue, how long a guest arriving now would wait, the day's longest wait; the buffet's queue, the lines open, the guests at the tables, the loungers in use.
- The planner. Two changes for Saturday. A third desk from 14:00 to 17:00: the longest wait at the reception drops from 55 to 24 minutes, and the rooms waiting over half an hour from 39 to none. The dinner buffet's second line at 19:00 instead of 19:30: the longest wait drops from 19 to 6 minutes. The cost: one receptionist for 3 hours, one cook for half an hour. The chart shows how long a guest arriving would wait, through the day, with the current plan and with the changes.
How to try it
- Use the camera buttons to move from the overview to the reception, the restaurant and the pool, or drag to orbit.
- Scrub through the day in the bar below: the amber marks are the coaches' arrivals, the blue stretches the meals.
- Switch the third desk and the buffet's second line on and off on the planner card; the queues, the cards and the chart change at once. "Try both" switches both on and shows the reception.
- "Who is waiting" colours the guests by what they are doing. "Watch the film" plays the same scene full screen as a 26-second walkthrough.
In a real installation
This page is a demo: the hotel, its guests and the data are simulated and representative; it does not show a system installed in a hotel. In a real installation, arrivals come from the transfer list and the property management system (PMS), and how busy the restaurant and the pool are from door counters, the point of sale or Wi-Fi connection counts; the simulation is calibrated on past days. The twin follows counts, not people.
If you would like to talk about your hotel, write to us with the areas, the systems you have and the problem you want to solve.